Frequently Asked Questions

Placing an order is simple and straightforward:

• Browse Products: Navigate through our categories or use the search function to find products
• Add to Cart: Click "Add to Cart" on your desired products and select quantity
• Review Cart: Click the cart icon to review your selections
• Checkout: Enter delivery address and choose payment method
• Confirm: Review order details and confirm your purchase

You'll receive an order confirmation email with tracking details within a few minutes.

Customer Service: Monday to Saturday, 9:00 AM - 7:00 PM IST

Order Placement: 24/7 through our website

Phone Support: Monday to Saturday, 9:00 AM - 7:00 PM IST at 1-800-POULTRY

We're closed on Sundays and public holidays, but you can still place orders online anytime.

We primarily operate online to ensure the freshest products and best prices. However, we do have:

• Farm locations that can be visited by appointment
• Collection centers in major cities for self-pickup orders
• Partnership with select retail outlets

Contact us for the nearest collection point or to schedule a farm visit.

Yes! We welcome farm visits by appointment. Our guided tours include:

• Overview of our farming practices and facilities
• Interaction with our poultry experts
• Understanding our quality and welfare standards
• Q&A session about sustainable farming

Tours are available on weekends. Please book at least 7 days in advance by calling 1-800-POULTRY or emailing visits@mypoultryfarm.com

Yes! We offer competitive bulk pricing for:

• Restaurants and hotels
• Retail stores and supermarkets
• Catering businesses
• Large farms and institutions

For orders of 100+ units, contact our B2B sales team at sales@mypoultryfarm.com or call 1-800-POULTRY. We provide custom quotes, flexible delivery schedules, and dedicated account management.

We currently deliver to most areas in Telangana, Andhra Pradesh, Karnataka, and Maharashtra. Enter your pincode during checkout to check availability in your area.

We're rapidly expanding to new regions. If we don't currently serve your area, join our waitlist and we'll notify you when delivery becomes available.

There is no minimum order value for retail customers. You can order as little or as much as you need.

However, orders above ₹1,000 qualify for free delivery in our standard service areas. Orders below this amount will have a nominal delivery charge based on your location.

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter processing and cannot be changed.

To modify or cancel:

• Log into your account and go to "My Orders"
• Click "Modify" or "Cancel" next to the relevant order
• Or contact customer service at 1-800-POULTRY

Cancellations made within 2 hours receive full refunds within 3-5 business days.

Yes! During checkout, you can:

• Choose a preferred delivery date (up to 7 days in advance)
• Select a delivery time slot (morning, afternoon, or evening)
• Add special delivery instructions

We'll do our best to accommodate your preferences. You'll receive SMS and email updates on the day of delivery with a more specific time window.

Yes! Our subscription service is perfect for regular customers:

• Choose Products: Select items you want regularly
• Set Frequency: Weekly, bi-weekly, or monthly deliveries
• Save 10%: All subscription orders get automatic 10% discount
• Flexible Management: Pause, skip, or modify anytime from your account

Set up your subscription from the product page or contact customer service for assistance.

Apply promo codes during checkout:

• Review your cart and click "Proceed to Checkout"
• Look for "Have a promo code?" section
• Enter your code and click "Apply"
• Discount will be reflected in your order total

Note: Only one promo code can be used per order. Codes cannot be combined with other offers unless stated. Check code validity and terms before use.

Absolutely! You can send poultry products as gifts:

• Add items to cart as usual
• At checkout, enter the recipient's delivery address
• Add a gift message (optional)
• Complete payment with your details

The recipient will receive the products with your gift message. Invoice and payment details remain private.

When items are out of stock:

• Click "Notify Me" to get an email when back in stock
• Check "Similar Products" for alternatives
• Contact customer service for expected restock dates

We typically restock popular items within 2-3 days. Premium or seasonal items may take longer.

Delivery charges vary by location and order value:

• Orders ₹1,000+: FREE delivery within primary service areas
• Orders below ₹1,000: ₹40-₹100 depending on distance
• Express delivery: Additional ₹150 for next-day delivery (where available)

Enter your pincode during checkout to see exact delivery charges for your location.

Standard Delivery:

• Within city limits: 1-2 business days
• Nearby cities: 2-3 business days
• Other areas: 3-5 business days

Express Delivery: Next business day (available in select areas for additional charge)

Fresh products are always delivered within 24-48 hours of processing to ensure optimal freshness.

We use premium cold chain packaging:

• Insulated Boxes: Food-grade thermal insulation maintains temperature
• Ice Packs: Gel packs keep products at 0-4°C during transit
• Vacuum Sealing: Each product is vacuum-sealed for freshness and hygiene
• Eco-Friendly Materials: Recyclable and biodegradable packaging

Products arrive fresh, cold, and ready to refrigerate or freeze.

Yes! Real-time tracking is available:

• Track from "My Orders" in your account dashboard
• Use the tracking link sent via SMS and email
• Receive updates at each stage: Processing → Packed → Shipped → Out for Delivery → Delivered

On delivery day, you'll get the delivery person's contact number for direct coordination.

We offer several options:

• Authorized Person: Someone else can receive the order at your address
• Delivery Instructions: Add specific instructions (e.g., "Leave with security")
• Reschedule: Contact delivery person to arrange a new time
• Safe Place: Specify a safe location for contactless delivery

For perishable items, we recommend ensuring someone is available to refrigerate products immediately.

Weekends: Yes, we deliver on Saturdays. Sunday delivery is available in select areas.

Public Holidays: Delivery may be limited or unavailable on major holidays. Check the delivery calendar during checkout or contact customer service.

You can always place orders on our website 24/7, and they'll be processed on the next business day.

Yes! Self-pickup is available at our collection centers:

• Select "Self Pickup" during checkout
• Choose your preferred collection center and time slot
• Receive notification when order is ready (usually within 4-6 hours)
• Collect within 24 hours of notification

Bring your order ID and valid ID for pickup. Self-pickup orders save delivery charges.

While delays are rare, they can happen due to weather, traffic, or logistics issues. If your order is delayed:

• Check tracking for real-time updates
• Contact customer service at 1-800-POULTRY
• We'll investigate and provide a revised delivery time
• Compensation may be offered for significant delays

We maintain cold chain integrity even during delays to ensure product quality.

We offer a wide variety:

• Broiler Chicken: Standard meat chicken, tender and versatile
• Country Chicken: Traditional free-range, firm texture, rich flavor
• Organic Chicken: Certified organic, no antibiotics or hormones
• Heritage Breeds: Kadaknath, Aseel, and other premium varieties

Each type comes in whole birds, pre-cut pieces, or boneless options.

Yes! All our chickens are raised without antibiotics or growth hormones. Our farming practices include:

• Natural immunity boosters and probiotics
• Strict biosecurity measures
• Proper nutrition and ventilation
• Regular health monitoring
• Independent lab testing for antibiotic residues

We're certified by recognized food safety authorities and provide test reports on request.

Fresh Chicken (Refrigerated at 0-4°C):

• Whole chicken: 2-3 days
• Cut pieces: 1-2 days
• Minced/Ground: 1 day

Frozen Chicken (-18°C or below):

• Whole chicken: 6 months
• Cut pieces: 4-6 months
• Minced/Ground: 3-4 months

Best Practice: Consume fresh chicken within 48 hours for optimal quality and taste.

Yes! We offer extensive cutting options:

• Whole Bird: Complete dressed chicken
• Curry Cut: Small pieces with bone, perfect for curries
• Individual Cuts: Breast, thighs, drumsticks, wings
• Boneless: Breast, thighs, and strips
• Minced: Fresh ground chicken
• Custom Cuts: Request specific cuts in order notes

All cutting is done fresh and hygienic in our FSSAI-certified processing units.

Yes! We offer ready-to-cook marinated chicken in various flavors:

• Tandoori Masala
• Peri-Peri
• Lemon & Pepper
• Garlic & Herb
• Traditional Indian Masala
• Butter Chicken Marinade

Our marinades use natural ingredients with no artificial colors or preservatives. Marinated products have a shelf life of 24 hours when refrigerated.

Yes! We offer several types of eggs:

• Farm Fresh White Eggs: From cage-free hens
• Brown Eggs: Free-range, omega-3 enriched
• Organic Eggs: Certified organic feed, no antibiotics
• Country Eggs: From desi hens, smaller but more nutritious

All eggs are collected daily, candled for quality, and delivered fresh. Available in trays of 6, 12, or 30.

Beyond chicken and eggs, we offer:

• Duck: Whole and cut pieces
• Quail: Whole birds and eggs
• Turkey: Seasonal availability (holidays)
• Poultry Liver & Organs: Fresh offal
• Processed Products: Sausages, nuggets, salami (coming soon)

Check our product catalog for current availability and seasonal specialties.

Our freshness guarantee includes:

• Farm to Processing: Birds processed within 24 hours of dispatch
• Cold Chain: Maintained at 0-4°C throughout processing and delivery
• Vacuum Packing: Sealed to prevent contamination and preserve freshness
• Quick Delivery: Delivered within 24-48 hours of processing
• Date Labeling: Clear processing and best-before dates
• Quality Checks: Multi-point inspection before dispatch

If you're not satisfied with freshness, we offer 100% refund or replacement.

We hold multiple certifications:

• FSSAI License: Food Safety and Standards Authority of India
• ISO 22000: Food Safety Management
• HACCP: Hazard Analysis and Critical Control Points
• Organic Certification: For organic product lines
• Animal Welfare Certification: Humane farming practices

All certificates are available for viewing on our website or upon request.

Our processing units follow strict hygiene protocols:

• FSSAI-certified processing facilities with stainless steel equipment
• Automated washing and sanitization systems
• Temperature-controlled environment (below 10°C)
• Staff in protective gear with regular health checks
• Separate zones for different processing stages to prevent cross-contamination
• Regular third-party audits and inspections

Yes! Regular testing includes:

• Pre-Processing: Visual inspection and health screening of all birds
• Microbiological Testing: Tests for Salmonella, E. coli, and other pathogens
• Antibiotic Residue Testing: Verification of antibiotic-free claims
• Heavy Metal Testing: Screening for harmful substances
• Random Sampling: Daily samples sent to independent labs

Test reports are maintained and available to customers upon request.

If you receive a damaged or defective product:

• Don't consume it: Set aside the product immediately
• Take photos: Document the issue with clear images
• Contact us immediately: Call 1-800-POULTRY or email support@mypoultryfarm.com
• Report within 24 hours: For fastest resolution

We'll arrange for pickup of the defective product and provide immediate refund or replacement. Your safety is our priority!

We offer both cage-free and free-range options:

• Cage-Free Broilers: Raised in spacious barns with natural light and ventilation
• Free-Range Country Chicken: Access to outdoor areas for foraging
• Organic Chickens: 100% free-range with certified organic feed

All our farms follow humane practices with:

• Adequate space per bird (as per animal welfare standards)
• Natural lighting and fresh air
• Clean water and nutritious feed
• No overcrowding or stress-inducing conditions

We accept multiple payment methods:

• Credit/Debit Cards: Visa, MasterCard, RuPay, American Express
• UPI: All UPI apps (Google Pay, PhonePe, Paytm, etc.)
• Net Banking: All major banks
• Digital Wallets: Paytm, PhonePe, Mobikwik
• Cash on Delivery (COD): Available for orders up to ₹5,000 in select areas

All online transactions are secured with 256-bit SSL encryption.

Yes, COD is available for:

• Orders up to ₹5,000
• Select serviceable areas (check during checkout)
• Additional COD handling fee of ₹50 applies

Please keep exact change ready for contactless delivery. For orders above ₹5,000 or bulk orders, prepayment is required.

Payment timing depends on the method:

• Online Payment: Charged immediately upon order confirmation
• Cash on Delivery: Collected at the time of delivery
• Failed Payments: Order is held for 30 minutes; if not completed, order is cancelled

You'll receive payment confirmation via email and SMS for all successful transactions.

Yes! Invoices are provided for all orders:

• Digital Invoice: Emailed immediately after order dispatch
• Physical Invoice: Included in the delivery package
• Download Invoice: Available from "My Orders" section in your account
• GST Invoice: Automatically generated for B2B orders with GSTIN

If you need a duplicate invoice, contact customer service with your order number.

Payment Failed:

• Check your bank account/card for deductions
• If amount is deducted, it will be auto-reversed within 5-7 business days
• Try placing order again or contact customer service

Double Deduction:

• Contact customer service immediately with transaction details
• Provide screenshots of both transactions
• Extra amount will be refunded within 3-5 business days

Call 1-800-POULTRY or email billing@mypoultryfarm.com for payment issues.

Due to the perishable nature of our products, we have specific return conditions:

• Defective/Damaged Products: Full refund or replacement if reported within 24 hours
• Wrong Products: Immediate replacement or refund
• Quality Issues: Return accepted with photographic evidence
• Change of Mind: Returns not accepted for fresh/frozen products once delivered

For all return requests, contact us within 24 hours of delivery at 1-800-POULTRY or support@mypoultryfarm.com

To request a return or refund:

• Step 1: Take clear photos of the product and packaging showing the issue
• Step 2: Contact customer service within 24 hours via phone (1-800-POULTRY) or email (support@mypoultryfarm.com)
• Step 3: Provide order number, photos, and description of the issue
• Step 4: Our team will verify and approve return/refund
• Step 5: Pickup arranged (if required) or refund processed

Most returns are processed within 24 hours of approval.

Refund timelines vary by payment method:

• Online Payments (Card/UPI/Wallet): 3-5 business days from approval
• Net Banking: 5-7 business days
• Cash on Delivery: Refunded via bank transfer within 7 days (provide bank details)

You'll receive a refund confirmation email with transaction details. If refund is delayed beyond stated timeline, contact your bank or our customer service.

Yes! For defective or wrong products, we offer:

• Same Product Replacement: Fresh replacement of the same item
• Alternative Product: Choose a different product of equal value
• Store Credit: Credit to your account for future purchases
• Refund: Full refund to original payment method

Exchange is processed within 24-48 hours and delivered at no extra cost.

If you receive the wrong product:

• Contact us immediately at 1-800-POULTRY
• Keep the product refrigerated and unopened
• We'll arrange pickup of wrong item and deliver correct product
• No charges for pickup or re-delivery
• You may also choose a refund if preferred

We apologize for any inconvenience and will resolve the issue on priority.

Late delivery affecting freshness is unacceptable. If this happens:

• Refuse the delivery or accept and report immediately
• Contact customer service within 2 hours of delivery
• We'll arrange pickup and provide full refund
• Fresh replacement delivered at no charge
• Compensation credit for the inconvenience

We maintain strict cold chain protocols and delivery delays causing quality issues are taken very seriously.