How Can We Help You?

For retail customers, there is no minimum order requirement. For bulk or wholesale orders, minimum quantities vary by product. Contact our sales team for bulk pricing and availability.

Orders can be modified or cancelled within 2 hours of placement. After this window, orders enter processing and cannot be changed. Please contact customer service immediately if you need to make changes.

For bulk orders (100+ units), please contact our sales team directly at sales@mypoultryfarm.com or call 1-800-POULTRY. We offer special pricing, customized delivery schedules, and dedicated account management for bulk customers.

Yes! We offer subscription plans for regular customers. Choose your products, delivery frequency (weekly, bi-weekly, or monthly), and enjoy 10% off all subscription orders. You can pause, modify, or cancel your subscription anytime from your account dashboard.

Delivery charges vary by location and order value. Orders above ₹1,000 qualify for free delivery within our primary service areas. For specific delivery costs, enter your pincode during checkout.

Standard delivery takes 1-3 business days within city limits and 2-5 days for outstation orders. Express delivery (next-day) is available for select areas at additional cost. Fresh products are delivered within 24-48 hours of processing.

All fresh products are packaged in insulated boxes with ice packs to maintain cold chain integrity. We use food-grade, eco-friendly packaging materials. Products arrive vacuum-sealed or in temperature-controlled packaging to ensure freshness and quality.

Yes! Once your order ships, you'll receive a tracking number via SMS and email. Track your order in real-time through your account dashboard or the tracking link provided. You'll also receive updates at each stage: processing, shipped, out for delivery, and delivered.

Fresh poultry products have a shelf life of 2-3 days when refrigerated (0-4°C). Frozen products last 3-6 months when stored at -18°C or below. All products include manufacturing date and best-before date on packaging. We recommend consuming fresh products within 48 hours for optimal quality.

Yes! We maintain strict antibiotic-free farming practices. Our birds are raised without antibiotics or growth hormones. We focus on preventive health care through proper nutrition, biosecurity, and natural immunity boosters. All products are regularly tested for antibiotic residues.

We offer multiple breeds including broilers for meat production, layers for eggs, and heritage breeds like Kadaknath, Aseel, and country chicken. Each breed has unique characteristics - browse our product catalog for detailed breed information and recommendations.

Yes! We offer whole birds, pre-cut pieces (breast, thighs, wings, drumsticks), and boneless cuts. Marinated options are available in various flavors including tandoori, peri-peri, and traditional Indian masalas. Custom cutting and marination requests can be made during checkout.